99qb Privacy Policy

We take your privacy seriously. This policy explains exactly what data 99qb collects, why we collect it, how we protect it, and the rights you hold as a registered player.

Effective Date: 1 January 2026

Privacy at a Glance

The cards below summarise the most important aspects of this Privacy Policy. They are provided for convenience only — please read the full policy sections below for the complete picture.

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SSL Encryption

All data in transit is encrypted using SSL technology to prevent interception.

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Your Data Only

We never sell your personal data to third parties for marketing purposes.

🚫
No Spam Policy

We will only contact you for account-related and consented promotional communications.

✏️
Right to Correct

You may request correction or deletion of your personal data at any time.

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Cookie Control

We use essential session cookies and optional analytics cookies. You control your preferences.

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Contact Us

Privacy queries are handled at [email protected] within 30 minutes on average.

1. Introduction

This Privacy Policy ("Policy") describes how 99qb ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players and visitors who access the 99qb website at 99qb.org. This Policy applies to all interactions with the 99qb platform, including account registration, deposits and withdrawals, gameplay, customer support communications, and use of the 99qb mobile site.

By registering on the 99qb platform or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the 99qb platform.

ℹ️ This Policy should be read alongside the 99qb Terms & Conditions and the Responsible Gaming Policy, both of which are available on this website. Together, these three documents form the complete regulatory framework governing your use of the 99qb platform.

2. Information We Collect

99qb collects personal information across three broad categories: information you provide directly, information generated automatically when you use the platform, and information obtained from trusted third-party providers.

Information You Provide Directly

  • Registration data: your full name, date of birth, registered mobile number, email address, and preferred payment method at account creation.
  • Identity verification (KYC) documents: government-issued photo ID, proof of address, and supporting documentation submitted in connection with Know Your Customer checks.
  • Financial transaction records: deposit and withdrawal history, payment method identifiers (e.g. the last four digits of a registered card, or the mobile number linked to a bKash/Nagad wallet), and associated transaction amounts in BDT.
  • Customer support communications: any messages, complaints, or enquiries you send to [email protected], including any attachments you provide.

Information Collected Automatically

  • Device and connection data: IP address, device type, operating system, mobile browser version, and network carrier information collected each time you access the 99qb platform.
  • Usage and gameplay data: pages visited, games played, bet amounts, session duration, click patterns, and feature interaction logs. This data is used to improve the platform and to personalise your experience.
  • Cookie data: session identifiers, preference cookies, and analytics cookies. See Section 6 (Cookies and Tracking) for full details.

Information from Third Parties

  • Payment provider data: transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard in connection with deposits and withdrawals.
  • Identity verification providers: confirmation results from third-party KYC/identity verification services engaged to verify documents submitted during the registration or account verification process.
  • Fraud and compliance data: information received from fraud detection services and compliance databases used to protect the platform against money laundering, underage gambling, and account fraud.

3. How We Use Your Information

99qb uses the personal information we collect for the following specific purposes. We do not use your data for any purpose beyond what is described in this Policy without obtaining your prior consent.

Account Management: To create and maintain your 99qb account, verify your identity in accordance with our KYC obligations, process deposits and withdrawals via bKash, Nagad, Rocket, Upay and card providers, and respond to support requests.
Platform Operation: To deliver the games, sports betting markets, live casino tables, and promotional features that make up the 99qb service; to enforce our Terms & Conditions; and to ensure the security and integrity of the platform.
Responsible Gaming: To monitor gameplay patterns for signs of problem gambling; to enforce deposit limits, session time limits, cool-off periods, and self-exclusion decisions; and to provide responsible gaming support and resources to players who request them.
Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, account sharing, identity fraud, and any other activity that violates our Terms & Conditions or applicable law.
Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses, special events, and platform updates. You may withdraw your consent to promotional communications at any time by contacting [email protected].

4. Legal Basis for Processing

99qb processes your personal data on the following legal bases:

  • Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when registering, including account creation, payment processing, and delivery of the 99qb service.
  • Legal obligation: processing required to comply with applicable laws including anti-money laundering requirements, KYC obligations, responsible gaming regulations, and any lawful demand from a competent authority.
  • Legitimate interests: processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of the 99qb service, where these interests are not overridden by your rights.
  • Consent: processing for optional purposes (such as sending you promotional communications) where we have obtained your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

99qb does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your information with carefully selected third parties only in the following circumstances:

  • Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data strictly necessary to process your deposits and withdrawals. These providers operate their own privacy frameworks, and 99qb is not responsible for their data handling practices.
  • Identity verification providers: third-party KYC service providers receive the identity documents you submit for verification purposes only. These providers are contractually bound to keep your documents confidential and to use them solely for the purpose of identity verification.
  • Game providers: game studios and providers (including Pragmatic Play, Evolution Gaming, and others) may receive session and gameplay identifiers necessary to deliver their games on the 99qb platform. These providers do not receive your full profile or financial information.
  • Legal authorities: 99qb will disclose personal data to law enforcement, regulatory bodies, or courts where required by law or where 99qb reasonably believes disclosure is necessary to protect the rights, property, or safety of the platform, its players, or others.
🛡️ 99qb will never share your personal data with advertising networks, data brokers, social media platforms, or any other commercial third party for the purpose of targeted advertising or profiling.

6. Cookies and Tracking

99qb uses cookies and similar tracking technologies on the 99qb platform to ensure core functionality, remember your preferences, and collect aggregated analytics data that helps us improve the site. We use three categories of cookies:

Cookie Categories

  • Essential cookies: strictly necessary for the platform to function. These include session authentication tokens, security identifiers, and preference memory. You cannot opt out of essential cookies without ceasing to use the platform.
  • Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which games they play, and how long they remain on individual pages. This data does not identify you personally and is used solely to improve the 99qb experience.
  • Preference cookies: remember your settings such as language preference and display options so that you do not need to re-enter them on each visit.

You may control cookie preferences through your mobile browser settings. Please note that disabling analytics or preference cookies may affect the quality of your experience on the 99qb platform but will not prevent you from accessing core functionality.

7. Data Retention

99qb retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. Specifically: account registration data and KYC documents are retained for a minimum of 5 years from the date of account closure, in accordance with anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of 5 years from the date of each transaction; customer support correspondence is retained for 2 years from the date of the last communication in each support thread.

When your data is no longer required for the purpose for which it was collected and no retention obligation applies, 99qb will securely delete or anonymise the data. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes without further notice to you.

8. Data Security

99qb takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

  • SSL/TLS encryption for all data transmitted between your device and the 99qb platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
  • Access controls: player account data is accessible only to authorised 99qb personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
  • Secure data storage: all personal data is stored on servers with industry-standard physical and network security controls, including firewalls, intrusion detection systems, and regular security audits.
  • Incident response: in the event of a data security incident that affects your personal data, 99qb will take prompt steps to contain the incident, assess its impact, and notify affected players as required by applicable law.

While 99qb implements robust security measures, no internet-based platform can guarantee absolute security. You play a role in keeping your account secure by choosing a strong, unique password and by never sharing your login credentials with any other person.

9. Your Privacy Rights

As a registered 99qb player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account details and a description of your request. We will respond within 30 days.

Right of Access: You may request a copy of the personal data 99qb holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action valid rectification requests promptly.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Note that certain data must be retained to comply with legal obligations (see Section 7) and cannot be deleted on request alone.
Right to Restrict Processing: You may request that 99qb restrict processing of your personal data in certain circumstances, such as while a rectification request is being assessed or where you contest the lawfulness of processing.
Right to Withdraw Consent: Where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

99qb will not charge a fee for responding to privacy rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded or excessive, or that would require us to breach a legal obligation.

10. Payment Data and Financial Security

99qb processes financial transaction data in order to accept deposits and process withdrawal requests from Bangladeshi players. We work with bKash, Nagad, Rocket, and Upay for mobile wallet transactions, and with Visa and Mastercard for card-based payments. 99qb does not store full card numbers, CVV codes, or complete mobile banking PINs. Payment method details are handled through secure tokenisation and encryption processes managed by our payment provider partners.

If you suspect that your payment method linked to your 99qb account has been compromised, you should contact your payment provider (bKash, Nagad, your card issuer, etc.) immediately and then notify 99qb at [email protected] so that we can place a temporary hold on your account pending investigation.

11. Minors and Age Verification

The 99qb platform is strictly for adults aged 21 and above. 99qb does not knowingly collect personal data from any person under the age of 21. If we discover or have reasonable grounds to believe that a registered player is under the age of 21, we will immediately suspend the account, refund any unplayed deposits to the payment source, and permanently delete all personal data associated with that account, unless retention is required by law.

⚠️ If you are a parent or guardian and you believe that your child (under 21) has registered on 99qb and provided personal data, please contact [email protected] immediately. We will investigate and take appropriate action, including account closure and data deletion, as quickly as possible.

12. Third-Party Links

The 99qb platform may, from time to time, contain references to third-party game providers or payment services. Where you navigate away from the 99qb platform to a third-party service (for example, a payment provider's own app), this Privacy Policy does not apply to data collected by that third party. 99qb is not responsible for the privacy practices of third-party services. We encourage you to read the privacy notice of any third-party service you use in connection with your 99qb account.

13. Changes to This Privacy Policy

99qb may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the 99qb platform itself. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where the changes are significant, we will notify registered players by email or by displaying a prominent notice on the platform.

Your continued use of the 99qb platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, please cease using the platform and contact [email protected] to request account closure.

14. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to raise a privacy-related concern or complaint, please contact the 99qb support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), and aim to respond to all privacy enquiries within 30 days.

Email: [email protected]

Your Privacy Is Protected — Now Explore 99qb

Now that you understand how 99qb protects your data, explore our platform with confidence. Cricket betting, live casino, slots, and more — all secured with SSL and built for Bangladesh players aged 21 and above.

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