Responsible Gaming at 99qb
Gambling should always be a form of entertainment — never a source of financial stress. 99qb gives every player the tools to stay in control and play safely.
For Adults Aged 21+ OnlyOur Commitment to Players
99qb is Bangladesh's trusted platform for cricket betting, live casino, slots, and more. We take our duty of care to players as seriously as we take delivering a great gaming experience. Every safeguard on this page exists because we believe that sustainable, enjoyable gambling is only possible when players are informed, in control, and protected.
Responsible gaming at 99qb is not a legal footnote — it is a central part of how we operate. We maintain a dedicated support team available 24 hours a day, 7 days a week to assist any player who is concerned about their gambling behaviour. All self-management tools are available to every registered player at no cost, simply by contacting [email protected].
Player Protection Tools
The following tools are available to every registered 99qb player at no cost. Contact [email protected] at any time to activate or adjust any of them. Reductions to limits take effect immediately; increases require a mandatory 7-day cooling-off period before becoming active.
Set a daily, weekly, or monthly cap on deposits. Reductions take effect immediately.
Set a maximum play session duration. You are auto-logged out when your time is up.
Take a break from 24 hours up to 6 weeks. Your account is suspended for the full duration.
Request a permanent or long-term exclusion. Once confirmed, it cannot be reversed early.
View your full betting and deposit history any time to stay aware of your spending.
Receive periodic reminders showing how long you have been playing and how much you have spent.
Deposit Limits Explained
Deposit limits are one of the most practical tools for keeping your gambling spend within a budget you are comfortable with. At 99qb you can set a limit at three intervals to match your financial planning needs:
- Daily limit: a maximum deposit amount per calendar day — ideal if you want tight daily control over your spending.
- Weekly limit: a maximum deposit amount across any rolling 7-day period — popular with players who receive a weekly income.
- Monthly limit: a maximum deposit amount across any rolling 30-day period — ideal for players who prefer monthly budgeting.
- Increasing a limit requires a mandatory 7-day cooling-off period before it becomes active — this intentional delay protects you from impulsive decisions made during a losing streak.
Deposit limits apply to all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — combined. They cannot be bypassed by switching payment methods.
Time-Out and Self-Exclusion
If gambling is taking up too much of your time or affecting your daily responsibilities, a time-out or self-exclusion may be the right step. 99qb offers three levels of break:
- Cool-off (24 hours to 6 weeks): a temporary suspension. During this period you cannot log in, deposit, or place bets. Your balance is preserved and your account reactivates automatically at the end.
- Fixed-term self-exclusion (6 months to 5 years): a longer exclusion chosen by you. 99qb will suspend your account for the full duration and this exclusion cannot be reversed early under any circumstances.
- Permanent self-exclusion: a lifelong ban from 99qb. Once activated, your account will be permanently closed and you will not be permitted to open a new account.
To request any form of break or exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the type and duration you need. Our team will action your request within 24 hours, usually much sooner.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious at first. Being aware of early warning signs is an important part of staying in control. The following behaviours may indicate that gambling has started to become a problem:
Warning Signs to Watch For
- Spending more on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to gamble to win back money you have already lost.
- Feeling irritable, anxious, or restless when you are not gambling or when you try to cut down.
- Neglecting work, family, or other responsibilities because of time or money spent on gambling.
- Borrowing money from family or friends, or using household funds, to continue gambling.
- Hiding your gambling activity from people close to you, or feeling shame or guilt after gambling.
If any of the above sounds familiar, please do not wait. Reach out to the 99qb support team at [email protected] or use one of the self-management tools listed above. Asking for help is a sign of strength, not weakness.
How to Activate a Responsible Gaming Tool
Activating any player protection tool at 99qb is straightforward. Follow these four steps:
- 1Send an email to [email protected] from the email address registered to your 99qb account.
- 2In the subject line, write the name of the tool you want — for example: "Deposit Limit Request", "Cool-Off Request", or "Self-Exclusion Request".
- 3In the email body, specify the details: the limit amount, the duration, or confirmation that you want a permanent exclusion.
- 4Our support team will confirm your request and activate the tool within 24 hours. Self-exclusion requests are prioritised and typically actioned within 2 hours during business hours.
Age Verification and Underage Protection
99qb strictly enforces a minimum age of 21 years. Every new player must confirm their age during registration, and we carry out identity verification checks to support this. Where we have reason to believe a player may be under 21, we will suspend access and request official documentation before any further play or withdrawals are permitted.
If you are a parent or guardian, we encourage you to use parental control software on devices used by minors. Bangladeshi mobile operators including Grameenphone, Robi, Banglalink, and Teletalk offer network-level parental controls — contact your provider for details.
Tips for Playing Safely
Whether you are new to online gambling or an experienced player, these practical guidelines will help you keep gaming enjoyable and under control:
- Set a budget before you start. Decide in advance how much you are comfortable spending and treat that amount as an entertainment expense, not an investment.
- Play for fun, not to earn. Gambling outcomes are determined by chance. Never rely on gambling as a source of income or a way to pay bills or cover debts.
- Take regular breaks. Set session time limits on your 99qb account and step away from the screen periodically. Extended sessions impair judgement and increase risky decision-making.
- Never gamble under the influence. Stress, emotional distress, or alcohol all cloud your judgement. If you are in a difficult emotional state, log out and return when you feel settled.
- Keep gambling funds separate. Use a dedicated bKash or Nagad wallet for your 99qb deposits so that your gambling budget stays visually separate from your day-to-day money.
- Talk to someone. If gambling is affecting your relationships or finances, speaking to a trusted friend, family member, or the 99qb support team is always a good first step.
Get Support — You Are Not Alone
If you are concerned that your gambling has become a problem, or if someone close to you has raised a concern, please reach out to the 99qb support team right away. We will listen without judgement, help you activate the appropriate tools, and point you toward further resources if needed. You do not need to wait until things feel out of control — contacting us early is always the better choice.
When contacting us about a responsible gaming matter, please include your registered account username or mobile number so we can locate your account quickly and take action without delay.
Play Responsibly — Explore 99qb
Gambling at 99qb is meant to be enjoyable. Set your limits, use our tools, and explore everything our platform has to offer — cricket betting, live casino, slots, and more — with full confidence that we have your back.
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